I remember when my elderly mother was given her first debit card and pin number. She just did not understand what to do and was not able to remember the pin number either. Nowadays we take these things for granted and shop online happily. Or do we? There are many who do not have the facilities to do this. Not everyone has a smart phone or a tablet or a PC.
Yet applying for bus passes and government help seems to be only available online. I am one of the lucky ones and know how to do these things but I know others who cannot. I have been helping a neighbour recently with her universal credit account. Everything seems to be done by text or online and she finds this extremely difficult to do on her phone and to understand how to do. I noticed that details of payments and any times when payments were reduced was available in a pdf file. She had no idea how to open the file or what it was. Why do governments think that everybody can do everything online? What if you don’t have access. I was told that for some things like the elderly bus pass you can go to a council office often some miles away and not always accessible on the bus. Not everyone has a car either. I don’t have one.
So many of us are very lucky to have this access to online things and we often take this for granted. It has become a part of how we live and many cannot survive without it. But there are other reasons why everything should not be available via the internet. There was a programme on the TV last week about the large number of servers required to keep the internet going. The amount of energy and water used was horrendous and would have provided power for thousands of homes.In one area new houses could not be built because there was no water supply. It was being used up by several buildings containing servers for the internet. Do we think of this when we attend meetings on Zoom, for example? No, we take it all for granted without seeing the cost. Maybe it is time for us to take a look at our technology and find out how much we actually need and how much we can do without.